Data Analyst
Level 3

Job Description Summary
We are seeking a highly analytical and detail-oriented Data Analyst to join our team. In this role, you will be responsible for identifying, defining, collecting, and reporting on key performance metrics to drive data-based decision making and continuous improvement across the organization. You will also be involved in process analysis and improvement initiatives to enhance operational efficiency and quality.

• Contributes to the completion of major programs and may function in a project leadership role.

• Develops data-driven solutions to complex business challenges.

• Utilizes advanced tools and computational skills to interpret, connect, predict and make discoveries in complex data and deliver recommendations for businesses and analytic decisions.

• Uses predictive modeling to increase and optimize customer experiences, efficiencies, process improvements, and other business outcomes.

• Works with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.

• Performs additional duties as assigned.

• May coach and review the work of less-experienced professionals.

• May serve as a team or task leader. (Not a people manager)

• Designs, research, and develops highly advanced processes, which may result in new product/business opportunities for the company.

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Responsibilities:

• Identify, define, and establish key performance metrics and indicators relevant to the organization's goals and objectives.

• Develop data collection methodologies and systems to gather accurate and reliable metrics.

• Collect and analyze data from various sources, ensuring data integrity and accuracy.

• Prepare comprehensive reports, dashboards, and presentations to effectively communicate metric findings to stakeholders and management.

• Collaborate with cross-functional teams to understand data requirements and align metrics with business objectives.

• Conduct process analysis to identify inefficiencies, bottlenecks, and areas for improvement.

• Recommend and implement process improvements to enhance operational efficiency, quality, and customer satisfaction.

• Collaborate with teams to ensure the successful implementation of process changes and monitor their effectiveness.

• Continuously monitor and evaluate service delivery processes to identify opportunities for improvement and optimize customer experience.

• Contribute to the development and implementation of quality assurance and quality control measures to ensure adherence to established standards.

• Conduct quality inspections, identify defects or deviations, and recommend corrective actions to maintain high-quality standards.

• Stay updated with industry best practices, emerging trends, and technologies related to metrics analysis, process improvement, and quality assurance.

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Qualifications:

• Proven experience in metrics analysis, reporting, process improvement, and quality assurance.

• Strong analytical skills with the ability to collect, analyze, and interpret complex data sets.

• Proficient in data visualization techniques and tools to effectively present findings.

• Solid understanding of process analysis methodologies and continuous improvement concepts.

• Knowledge of quality assurance principles, methodologies, and best practices.

• Excellent communication and presentation skills to convey complex information to both technical and non-technical stakeholders.

• Strong problem-solving skills with the ability to think critically and propose innovative solutions.

• Detail-oriented with a strong focus on data accuracy and attention to detail.

• Proficient in using data analysis software, spreadsheet applications, and business intelligence tools.

• Ability to work independently as well as collaboratively in a team environment.

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Required Certifications
⦁ IAT II – Required to start on program.